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Student Complaint Process
Student Consumer Complaint Process Notice
The U.S. Department of Education has amended the Higher Education Act (HEA) authorizing the “Program Integrity Rule.” This amendment provides, among other things, regulations associated with the federal student financial aid program that require colleges or universities authorized to offer post-secondary education in one or more states to ensure access to a complaint process 34 CFR 668.43(b) that will permit student consumers to address the following:
- Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
- Alleged violations of State laws or rules relating to the licensure of post-secondary institutions; and
- Complaints relating to the quality of education or other State or accreditation requirements.
“The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing [or the basis for its exemption from these]. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint.”
±«Óătv is accredited by the WASC Senior College and University Commission (WSCUC), and operates under the authorization of the State of California (CEC 66010) through a contract with the Bureau for Private Postsecondary Education.
Documentation is available at these links:
- Accreditation (lasierra.edu/accreditations)
- (https://www.bppe.ca.gov/)
Accreditation documents are available for viewing through the Office of the Provost. Please contact the Provost, provost@lasierra.edu, 951-785-2320 to make arrangements for viewing accreditation documents.
Procedure
±«Óătv takes complaints and concerns regarding the institution very seriously. Complaints should first be filed internally with ±«Óătv authorities. If you have a complaint regarding ±«Óătv you may present your concerns as follows:
- Concerns about academic issues to the Office of the Provost (provost@lasierra.edu), and
- Concerns about non-academic issues to the Vice President for Student Life (wecare@lasierra.edu), and
- Concerns about student employment grievance issues to the Student Employment Coordinator (esanchez1@lasierra.edu).
These contacts will provide you with a written explanation of the campus process for addressing your particular complaint(s) and answer any questions you may have to assure you a fair process. If your complaint is about the institution’s compliance with academic program quality and accreditation standards as required by the WASC Senior College and University Commission (WSCUC) and you have exhausted all steps described in the process instructions given to you by one of the ±«Óătv contacts above you may contact our accrediting organization:
The WASC Senior College and University Commission (WSCUC) at
An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
916-431-6924
916-263-1897 (Fax)
Nothing in this disclosure limits any right that you may have to seek civil or criminal legal action to resolve your complaints.±«Óătv has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the Director of Student Financial Service, Administration Building, 4500 Riverwalk Parkway, Riverside, CA 92515, sfs@lasierra.edu, 951-785-2175.
MBA in Health Care Management at Adventist Health Castle
Students enrolled in the MBA in Health Care Management at Adventist Health Castle as a part of the ±«Óătv Zapara School of Business MBA External program for professionals, may contact Hawaii Post Secondary Authorization Program (HPEAP) for review of a complaint. HPEAP may be contacted at:
Hawaii Post-Secondary Education Authorization Program (HPEAP)
Department of Commerce & Consumer Affairs
335 Merchant Street, Rm. 310, Honolulu, HI 96813
(808) 586-7327 hpeap@dcca.hawaii.gov
Docs & Forms
Download and print forms necessary for financial aid and services.
Missing paperwork?
Contact Info
sfs@lasierra.edu
951-785-2175
951-785-2942 (Fax)
Office Hours
Monday - Thursday:
8:30 a.m. to 4:30 p.m.
Friday:
8:30 a.m. to 12:00 p.m.
During the school year, all service offices close on Tuesdays from 11:00 a.m. to 12:00 p.m. for University Worship.
Office Location
Administration Building, Room 101.
Connect with us
SFS Social Media @lasierrasfs